It is very easy to see there is a big difference . The duct to the roof was straightened but it caused another problem. 07/22 - No response from 7/22 email. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. He got to my house that day, got on the ladder and was done in 7 minutes. Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) *** said that the type of material that they laid on the floor is out of circulation. As the homeowner, had to make contact with the builder Robert. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Fourth time: (October ) The same leak has returned again. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. He did not. Water leaking on side wall not ceiling. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. Submit a complaint and get your issue resolved. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. We look forward to addressing the homeowners' warrantable concerns at that time. The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! ALL REVIEWS. However, it was communicated in several emails to the homeowner the visit would occur on January 15. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. Posted: April 13, 2023. Share. Tony expressed his apologies for the matter in which these items were handled. So they would have to get in touch with Mungo homes in order to see about fixing this issue. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. NOT flying off, but actually sliding down the roof. Pro tip: We generally recommend hiring a contractor with a score higher than 95. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. Calls to this number are answered in person between 10.30am and 3.30pm. No communication from project manager. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. He also sent me an email on 9/30 stating that Mungo would reimburse me. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). The purpose of our visit will be to help identify any potential structural issues. The builder will not repair. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. 07/01 - No response to 6/1 email, sent a follow up email. I heard nothing. Mungo Homes of Alabama, Inc. View more property details, sales history and Zestimate data on Zillow. *** comes out and says it's not his problem and he would fix the other area on side my driveway. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. The pre construction meeting was skipped entirely, it never happened. Our lead builder will communicate the projected timeline of work directly with the homeowner. I will not be satisfied until the issue is resolve and Mungo make it right with me! Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. Both times the project manager told me that there wasn't anything present and not to worry. The Guardian previously revealed that St. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. Hold your hats, it's a dumpster fire. Mungo Homes has 50 employees. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. We were also never told the driveway's shape would be different. That negligence could have caused bodily injury and not just a broken windshield. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. Thank you for your continued patience as we work to address your warrantable concerns! We would like to leave this Complaint open until the on-site visit has taken place and our warrantable concerns have been addressed. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. We will never build again. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the builder to place a warranty request on Sunday, June 7 to request repair. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Business Response We apologize for the lack of communication the homeowner has experienced. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. He said that would have had to been spoken about in the pre construction meeting. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. I purchased a Mungo home in June. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. This is Mungo Home's Response when we requested the issue be resolved. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. A foundation crack is clearly a major structural defect. As a matter of policy, BBB does not endorse any product, service or business. I waited and waited so I took pictures from start to end for documentation. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. All items will be addressed on the day of their appointment, July 21st. Mungo definitely was NOT taking my home Issue serious from the beginning of me reporting the issues. These standards will vary upward due to frost, snow or saturation. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. So how can you tell me this?!? We desire to be treated with respect and not pushed off to the side because we are a young couple. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. I have not been able to decorate or anything. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. Homebuilder Reviews Mungo Homes. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. Scott replies to say he would send via email and update us once via email each week with photos. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. A week later, it went out again. BBB Tip: Find the right home builder for you, Need to file a complaint? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Now. The complaint has been investigated and resolved to the customers satisfaction. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. NONE! 3ba. 6) Carpet defective. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. This is a multi-location business. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. Ashton Woods 7. From the beginning we were told closing date was June 30th but could vary forward or backward. Share your photos and videos with others to prove the truth of your words. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. I was informed that he was furloughed and that *** was gonna resume the job! I'm hoping this doesn't come to that. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. However, the foundation/grading issues were not addressed at that time. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. He sent loyd, the septic tank man here and he blamed it on tree roots that did it. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. UNFINISHED AMENITIES The septic tank was pumped by a company at Mungo Homes expense. He gave me the number of someone named Billy who arranged it. Mungo was negligent because the brick was not secured properly. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros I received a letter advising that Mungo was found in violation based on the way my yard was graded. Ft. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." 92. Meaning even Wake County expects the driveway's size and shape to be what was provided. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. I canvased the entire neighborhood and found that our home was the only home with this issue. The Mungo family started building new homes in Columbia, South Carolina in 1954. We said how and where are we going to get 30k in 24 hours. Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. I then contacted a plumbing service to come out and fix the issue. 05/20 - Was told by HVAC Company they would contact field manager and get back with me. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! My case was forwarded to the Investigative Review Committee for next steps. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. We are receiving neither. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. I would like Mungo to review their polices and procedures on a case by case basis. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). Spoke with Billy who confirmed he was in charge and had arranged it. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). If they are cleaned one day, the next day dust is back. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. 07/15 - No response from 7/5 email, sent a follow up email. Is this your company? I am highly dissatisfied with the continual issues related major systems in this Mungo home. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. 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