U.S. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). Your financial institutions customer support team can help. Most transfers of money to you from other Users will occur within minutes. If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. You agree that you will not use the Service to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, payments to loan sharks, gambling debts or payments otherwise prohibited by law, including without limitation, the prohibited uses described in Section 3 below, and you agree that you will not use the Service to request money from anyone for any such payments. Although Early Warning generally responds to subpoenas within 30 to 40 days of receipt; However, due to developments regarding the novel coronavirus COVID-19, our response times may be significantly longer and also vary depending on the scope of the assignment and the type of information requested. Arbitrations will be administered by the American Arbitration Agreement (AAA) under the AAAs Consumer Arbitration Rules in effect at the time the arbitration is commenced. The information you are entering for this card (ZIP Code,address, etc.) Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. Processing of Subpoenas. c. How to Withdraw Consent. 16. For iOS users you may turn on or off your Face ID from the Preference option. It may be that your card is not currently capable of receiving money. If you are enrolled with the Zelle app and found an unauthorized transaction, please call us directly at 1-844-428-8542. Once a User initiates a transfer of money to your email address or U.S. mobile phone number enrolled with the Service, you have no ability to stop the transfer. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Liability for Failure to Complete Transfers. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". Other product and company names mentioned herein are the property of their respective owners. Territory. Those debit cards cannot be used with Zelle. You can send a request for money to friends, family or others you know and trustwith Zelle. 12,291 satisfied customers. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. It is important that you also report this to your bank or credit union, if you have not done so already. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. Zelle charges no fees for your use of the Service to complete transfers between Network Financial Institutions and you. Zelle LE Guide Request Documents MSN Online Services requests that law enforcement officials contact them directly to obtain a copy of their ISP compliance guide. 25. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. Complete the form and we will respond to you via email within 2 business days. If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. Sample Subpoena (36 kb) Sample . THE MOBILE DEVICE THAT YOU HAVE USED TO ENROLL IN THE ZELLE. And because the rules aren`t clear, it`s not always as easy as it should be. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. d. How to Update Your Information. Other Users may send money to you or request money from you using that U.S. mobile number. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law. Select "Don't have my card?" If the recipient has notified you the money was not received, first check the payment status. Verify with the Sender the money and is in a completed status. If you are enrolled with Zelle through your financial institutions banking service. e. Hardware and Software Requirements. https://www.zellepay.com/support. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. Use a check mark to point the answer . FAILURE TO NOTIFY YOUR FINANCIAL INSTITUTION DIRECTLY AND PROMPTLY MIGHT LIMIT YOUR RIGHTS UNDER YOUR ACCOUNT AGREEMENT AND APPLICABLE LAW. j. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. Visa or MasterCard debit card tied to a bank account in the U.S. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. R. Civ. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. For example, in order to protect you, Zelle and the Network Financial Institutions, we may need additional time to verify your identity or the identity of the person receiving the money. Sacramento, CA 95833. Send limits are not increased or decreased at the request of Users. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD FIRST BE DIRECTED TO ZELLE AND THEN TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. Pharmaceuticals and other controlled substances; Sexually oriented activities or materials; Obscene or offensive activities or materials; Materials or activities that promote intolerance, violence or hate; Illegal gambling, gaming, lotteries or sweepstakes; Court-ordered alimony or child support payments; Travelers checks, money orders, equities, annuities, or currencies, including digital currencies, such as bitcoins; Infringement on the copyright, patent, trademark, trade secret or other intellectual property rights of. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. Agreement to Arbitrate and Class Action Waiver. If the recipient is already enrolled with Zelle, the option to cancel or stop the payment is not available. Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. Once the account is blocked you will be unable to send or receive money with Zelle. To deactivate your profile, we will need to speak with you directly. *Remember to only send money to people you know and trust. Please wait a minimum of 20 minutes between attempts. Other product and company names mentioned herein are the property of their respective owners. New 1099 Requirements. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. Any withdrawal of your consent to receive electronic Records and Communications will be effective only after we have a reasonable period of time to process your withdrawal. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. B. Your bank or credit union support team can help you enroll. All rights reserved. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. You understand and acknowledge that Users to whom you send payment requests may reject or ignore your request. Other product and company names mentioned herein are the property of their respective owners. 2. We are sorry to hear you no longer wish to use the Zelle app. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. Let us know how we can help you with the Zelle app. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. If the person you sent money to has already enrolled with Zelle with the email address or U.S. mobile number to which you initiated the payment, the money is sent directly to their bank account (except as otherwise provided below) and may not be canceled or revoked. 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