This is a not a reputable online business. Not only was repairman unqualified, he was also dishonest. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Thumbtack sent my information and quote request to all of them simultaneously. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. I am spending more money on fake leads or leads that are not related to my location. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. They will steal your money. Then I entered my email address to get responses. Log in to Thumbtack and go to your inbox to view new and old messages. We're so happy to hear you've found success on Thumbtack. Service providersare charged in credits for each quote submission. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. The contractors promised to finish the job in 1 week. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Because with GroupOn, they don't get paid unless you get paid. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. If youre thinking about hiring a professional to help, . So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. The amount of money that is wasted with Thumbtack is huge and I am over it. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Worst customer support ever Thumbtack is a good option if youre looking for a professional contractor and want to compare services. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. About Thumbtack. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Thumbtack does offer an upgraded Plus membership for $49 per year. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. what your experience for this year. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Just collect our money without any answers? Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time Think about it. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Have you ever hired a professional that you found on Thumbtack? Common complaints are the cost per lead and lack of conversions. Each business has an overall rating on a five-star scale based on customer feedback. Multiple Thumbtack.com complaints are appearing online each week. Do yourself a favor and just don't. Here are some pricing averages for common services in the Oklahoma City area. The problem, at least to me was a lack of communication from Steve. Someone I would not hire, ever. Thumbtack is an American home services website. Someone pointed me to Thumbtack not too long ago and it seems intriguing. No more money into the pockets of their shareholders. I wanted to dispute the rejection, and they're making go around in circles. Well start sending you the news you need delivered straight to you. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. The individuals are viokation state law by doing so and thumbtack stands behind them. But now the cost of credits, or leads, does differ quite a bit. BBB Business Profiles may not be reproduced for sales or promotional purposes. thank you, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. The contractors promised to finish the job in 1 week. I am a pro on thumbtack Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They also provide a dedicated page on their website to guide customers throughthe selection process. only thumbtack? The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. After emailing support MANY times for refunds. 666,918 people follow this. The will suck you dry of all cash! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. To learn more about the Thumbtack Guarantee. After months of communication they refuse to remove them. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? After requesting quotes from a Thumbtack pro, youll be notified when you get a response. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. After a pro has responded, you can. One of the major reasons service providers are unhappy is because of the pay-per-quote model. We're sorry you're still receiving these emails. Thumbtack vets contractors who appear on its site. very curious to know. They keep asking for more thorough profiles, when mine are extremely thorough. Hi David, thanks for your feedback. This is a great way to connect with the customer and build an extensive referral network. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. Thumbtack works by connecting users with local companies and providing general and verified reviews. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. It is not 100% accurate though. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Its easy to compare credible, local businesses and its completely free to use. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Gain trust and grow your business with customer reviews. Hey everyone! But I refuse to log in ever again. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. I contacted Thumbtack. Success team is there everyday in your app. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. In general, reviews from Thumbtack customers are very positive. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. How much are you willing to invest in yourself? Do not use this to expand your business if you are a small business owner. You can read more about our company in reputable sources such as Forbes and the New York Times. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Until I went to the app and said that my account was deleted. 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