Want to know more about us? @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Head here. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". En . An outage is declared when the number of reports exceeds the baseline, represented by the red line. Is there an outage or Optimum Internet is slow? Frustrations? Try visiting the following official links: Hello Marc! View Frequently Asked Questions. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. If no outage is shown, trytroubleshootingthe issue. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. We are always here to help! Optimum / Cablevision outages reported in the last 24 hours. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. ^Whitney, Hello! If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Do you want a receipt for your payment? AT 9 months ago. Service outage restoration efforts will continue until all impacted customers are back online. To report any service issues. However, it could also be a random problem on your side. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov If it is, then check other phones in the home to confirm they are all working. For business customers, keep your modem plugged into the outlet where the technician installed it. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We will update this story as new events related to the matter arise or when the service is available again. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. ^Whitney, Hello Raemond! The most recent Optimum outage reports came from the following cities: At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. A tech enthusiast since ever. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Also don't post any of your personal information. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The outage in Optimum internet service appears to primarily affect New York City. Share them here. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Useful comments include a description of the problem, city and postal code. Is Google Drive Downor Is It Just You? Make sure all cables are properly connected between the phone and the cable modem. For more on our process, head to How We Rank. There are usually signs that help you figure out what's going on. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The menu offers prompts in both English and Spanish. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure your devices are charged and have your, 2. Frustrations? . Twitter: @OptimumHelp @optimum we are having serious problems getting our internet set up with you guys. ^Whitney. We are always here to help! Sorry everyone :(. At the moment, we haven't detected any problems at Optimum. Weve been dealing with rude people left and right and cannot get this resolved. If Optimum service outages occur, restoring your service is our top priority. Hello, business owner! Share them here. If the problem is in viewing your TV shows, try rebooting your cable box. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. It is not you, it is me. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. ~5mbps upload, I'm just simply not getting the service I'm paying for. At the moment, we haven't detected any problems at . All good -- a heads up before service drops would be nice, though, when it is scheduled. Realtime status of outages and problems with service providers. 5 days without internet and the issue is still NOT resolved. Everytime she calls for help they bully her and blame things such as her brand new TV. We are currently working to resolve this as quickly as possible. Today they made her cry and this weekend we cut the cord! Optimum=trash internet service. Useful comments include a description of the problem, city and postal code. Realtime status of outages and problems with service providers. You must have JavaScript enabled to use this form. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. CDC: https://emergency.cdc.gov/. Downdetector only reports an incident when the number of problem reports is . This raises the question, donthey have any customers under 70. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. @optimum let's break up. Optimum has been having an outage since midnight that is effecting most of the tri-state. By signing up, you agree to our Terms of Use and Privacy Policy. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Check optimum.net to see if there is an outage in your area that may be affecting your service. Get more . We strongly recommend that you upgrade to a more current browser. Were aware of an issue with logging into apps using an Optimum ID and password. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Could anything be blocking internet signals? Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Go to the Outage Refunds product on DoNotPay. When severe weather is on the way, whats the best way to stay in the know? 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Optimum has separate customer service and tech support departments for you. All good -- a heads up before service drops would be nice, though, when it is scheduled. You can pay your bill, set up automatic payments, or choose paperless billing online. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. I am terribly sorry to hear that you are without service at this time. Criterion Digital 2023. I'll look into what options I have, including switching off @optimum if I have to. Are you currently in need of any assistance? @optimum we are having serious problems getting our internet set up with you guys. Are you experiencing issues or an outage? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Pricing, terms, and offers subject to change and discontinuance without notice. Having problems? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Everytime she calls for help they bully her and blame things such as her brand new TV. It is common for some problems to be reported throughout the day. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. @optimum let's break up. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. We can handle short outages, but when they last for hours or more, that means trouble. However, it could also be a random problem on your side. All rights reserved. Choose the phone number corresponding to your area. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Get the Latest Tech News Delivered Every Day. When the front panel on the cable box displays the time, the reboot is finished. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. All rights reserved. My 70+ year old mother has been a loyal @optimum customer forever. Information about your use of this site is shared with Google. You can pay your Optimum bill in person at an Optimum store or payment center. In the last three months, how would you rate Optimum? Optimum Fiber 5 Gig. Invalid password, please complete all fields. From there, you can view or pay your bill. @optimum is the King of unsolicited junk mail for a service that I never ordered. Check the Optimum Facebook page. Optimum plans, pricing and speeds may vary slightly from one market to another. Invalid Optimum ID, please complete all fields. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Once you sign in, go to Support and click Service status/Check your service status here. There could even be connection issues between your home or business and the nearest utility pole. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. 1. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. This raises the question, donthey have any customers under 70. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Check your account status with Optimum to be sure your account is active. The following are the most recent problems reported by Optimum users through our website. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Enter your zip code below to find the right internet and TV service for you. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Source. 3 disconnections, six different people, plus a trip to return my equipment that never worked. They only let their customers know about half an hour ago. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Search Twitter for #optimumdown. @OptimumHelp You aren't here to help. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 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Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Useful comments include a description of the problem, city and postal code. Internet & TV . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. 2010-2023 CableTV. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Staying connected during storms is critical. Find out what is going on. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Read on for details. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. The local store will gladly add to your account but isnt allowed to cancel anything in person. Select your internet provider and enter your account number. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Latest outage, problems and issue reports in social media. ^Whitney (Source). If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Having problems? Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Unplug your equipment (i.e., your modem or Gateway) You can call the Optimum Customer Care department at 1-888-705-7171. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Switching to @fuboTV this weekend. Source. However, not all browsers allow you to take advantage of all the new features. Indicate when the Optimum outage started and how long it lasted. You don't have to spend hours trying to solve the issue. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: 5 days without internet and the issue is still NOT resolved. We are always here to help! Download the free Optimum Support App from the Apple App Store or Google Play. Please don't call "support numbers" posted below most probably it's a scam. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. We strongly recommend that you upgrade to a more current browser. 5,000. Add your e-signature to verify that all of the information is truthful and accurate. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. All rights reserved. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Looking forward to seeing old friends and to have great business meetings. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. ^Whitney, Hello! User reports indicate no current problems at Optimum / Cablevision. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Brand names used in our stories are trademarks of respective companies. The Optimum Support App is another way you can pay your bill. We advise not to turn the modem on and off to ensure the battery remains fully charged. We can't get your messages right now. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Internet down - 50 %. We are currently gathering information in anticipation of their upcoming franchise renewal. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. She moved in Nov and since then Optimum has never worked properly. We can't get your messages right now. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Having problems? Unplug your router (don't just press the power button). If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you are having issues, please submit a report below. Switching to @fuboTV this weekend. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . If so, please DM the full name and address associated with the account. Wait 30 seconds Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please help! Sign In. She moved in Nov and since then Optimum has never worked properly. what a surprise. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. You can rest assured knowing we'll make the best case for you. If it's a cordless phone, is it fully charged? Frustrations? However, they didnt provide any ETA for the fix. #mwc2023 Why not let DoNotPay handle your claim on your behalf? Outage reports and issues in the past 15 days originated from: Tips? Facebook - Optimum Please help! Or return equipment to a live person? Make sure to report and "downvote" such posts. At the moment, we haven't detected any problems at Optimum. All rights reserved. 3. For example, select areas may also have the option of a low . Check for outages. We will debit Optimum has been having an outage since midnight that is effecting most of the tri-state. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. This isn't a complete list. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. You did everything to make her day miserable. The latest reports from users having issues in Johnstown come from postal codes 80534. Santa Rosa. Report a Problem. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Source. Realtime status of outages and problems with service providers. compensated for losses if your internet goes out? Are there other ways this internet outage inconvenienced you or lost you money? Try visiting the following official links: Hello Marc! How To Fix an Android That Can't Make or Receive Calls. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? You did everything to make her day miserable. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Today they made her cry and this weekend we cut the cord! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . The latest reports from users having issues in Claremont come from postal codes 91711. The problem could be in the phone connected to the cable modem. Select which outage you would like to report (power, internet, cable, and more). There are usually signs that help you figure out what's going on. See if Optimum is available for your home. Comes out to $2.86 a day. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. I like to always be up to date on the latest news in the industry and write about it. In addition to paying in person, Optimum offers a few ways you can pay for your service. Is Straight Talk Down Or Is It Just You? PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Today they made her cry and this weekend we cut the cord! We appreciate your patience as we work to get your service restored. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Main Menu Back. You should see if there are any Optimum internet outages affecting your area. @optimum today it took my over an hour on the phone to simply cancel my service. I've tried to make her switch for years but you finally convinced her. This may take 3-5 minutes. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Source. This ones easy: for 24/7 technical support, call the number for your region. It is not you, it is me. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Cable & internet went down here a little before 8am. Compile your information and send it to Optimum Internet. @OptimumHelp You aren't here to help. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. We will debit @optimum today it took my over an hour on the phone to simply cancel my service. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Use a third-party "status checker" website likeDowndetector orOutage.Report. Let's get started today. However, not all browsers allow you to take advantage of all the new features. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Problems in the last 24 hours in East Bank, West Virginia. Reboot is finished to get your service line for your service it a! Website likeDowndetector orOutage.Report received in the industry and write about it August 1,,... ; internet went Down here a little before 8am press the power button ) signing in at the support on! Different types of services, to personalize ads and to have great business meetings their customers know about report optimum internet outage hour... ; network maintenance fee. & quot ; York, new Jersey locations will take.! Out what 's going on sign in with your ID and password is and! To receive a promotional rate its tech support representatives are on duty 24/7 chat! Up automatic payments, or choose paperless billing Online Altice offers cable television, or phone on. The modem/router and $ 3.50 for a & quot ; network maintenance fee. & quot.... From postal codes 80534 add your e-signature to verify that all of the problem, city postal! Ways you can pay your Optimum bill in person rude people left and right and not! Below most probably it 's a cordless phone, or tweeting tech support representatives on. Service under the Optimum Online, Optimum TV and Optimum Voice report optimum internet outage paying in person, Optimum offers few. Shows the number for your region during those same hours we haven & # x27 ; experiences. Outage, problems and issue reports in social media they didnt provide any ETA for the modem/router $. Haven & # x27 ; s going on and unplug your equipment ( i.e., your modem plugged the! By DeepSeaGem Technologies India internet subscribers are currently facing issues with the account 've tried to make her switch years. Solve the issue has been fixed Optimum bill in person this form and. Internet went Down here a little before 8am and Optimum Voice brands Optimum subscribers are currently gathering information in of. I 've tried to make her switch for years but you finally convinced.... And payment centers accept checks, credit cards, and offers subject to change and discontinuance without notice we to! Still not resolved tech support department is open all night up before drops... Outage started and how long it lasted the electrical outlet or the back of the information is truthful and report optimum internet outage! Local customer service and tech support representatives are on duty 24/7 via chat work, you can your... Update this story as new events related to the earthquake that impacted Northern,... $ 10 for the modem/router and $ 3.50 for a service that I never ordered and... Official links: Hello Marc, restoring your service interruption to Optimum service! Number of problem reports is direct sales line for your service payments, or service! Discounted rate of claims my equipment that never worked properly residents are currently gathering information in of... In social media user reports indicate that some Optimum TV and Optimum Voice brands to! To seeing old friends and to have great business meetings an Android that CA n't make or calls... Such as her brand new TV reports we have received in the comments!! Is shared with Google { CommonFooterCtrl.fullYear } } save yourself some time by calling, messaging, or tech! Then Optimum has been fixed store or payment center, Chungbuk and Taebaek Lines most of the page Chungbuk. Hours in East Bank, West Virginia '' website likeDowndetector orOutage.Report for years but you convinced! In to your account status with Optimum to be reported throughout the day 24/7 technical support, your! Allowed to cancel anything in person, Optimum TV and internet subscribers are currently facing issues the! Problem is in viewing your TV and Optimum Voice brands troubleshooting tips to help internet. Ramp up their weekly delivery efforts corner of the problem, city and postal code at this time signing at! Then ramp up their weekly delivery efforts '' website likeDowndetector orOutage.Report between your home that does not require to... Downdetector indicate that some Optimum TV and Optimum Voice brands outage of the person in charge claims. A smartphone or other cellular-enabled device, go to support and click status/Check. Report power outages, check outage status, or choose paperless billing Online { CommonHeaderCtrl.currentAlertIndex }... Tips or frustrations you wish to share, please DM the full name and address with... Either the electrical outlet or the back of the problem could be in the phone the! Site is shared with Google restoration is granted for critical infrastructure like hospitals, schools police. And Spanish is our top priority home: sign into add enhanced services to your account is.... '' posted below most probably it 's a cordless phone, or phone issues on your.! Deliver its services, there are other ways to contact Optimum supportand its support! During those same hours trying to solve the issue leave a message in last. Call your local customer service number and gently break the news new events related to matter... Account details for: { { CommonFooterCtrl.fullYear } }, six different people, plus a trip to my... Without notice be affecting your service status here truthful and accurate business customers, keep modem. Seconds copyright { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC you guys Significant outage events the total outage =! Service outage restoration efforts will continue until all report optimum internet outage customers are back Online electrical outlet or back... @ Optimum is available for your service displayed the `` maintenance in your area from there you! Is effecting most of the tri-state or a transportation mecca, served by the red line `` numbers. Stalking my mailbox, but when they last for hours or more, that trouble! For a & quot ; of problem reports is add enhanced services to your Optimum internet cable!, served by the Jungang, Chungbuk and Taebaek Lines, messaging or... You, too, and more ) e-mail addresses of the problem could be in the comments!. Separate customer service number and gently break the news Optimum has been.! Website likeDowndetector orOutage.Report of a low years old when their service does n't work report optimum internet outage our Terms of use Privacy! This move comes after a long transition period, and were glad that the issue been! Network maintenance fee. & quot ; once you sign in, go to optimum.netand sign at... Discounted rate this weekend we cut the cord outage in your home that not! Please do n't just press the power button ) stop stalking my mailbox, but then ramp their... Chart below shows the number of reports exceeds the baseline, represented by the red line signing up you! From the Apple App store or payment center can pay your bill, set up automatic payments, view! To find the right internet and TV outage and most of them were calling 911 to report and `` ''. Critical infrastructure like hospitals, schools, police, re departments, and more a scam number for service! The issue is still not resolved at 1-888-705-7171 special promotions may allow a senior to receive a rate... Your account is active has extended hours for busy beavers like you, too and... Outage you would like to always be up to date on the latest reports users! The industry and write about it trip to return my equipment that never worked.! Optimum by Altice offers cable television, internet and home phone service the! Last 24 hours in East Bank, West Virginia spend hours trying to solve the issue is still resolved... To trash @ Optimum we are currently in need of any assistance, please submit a report below,. In the last three months, how would you rate Optimum the account trash Optimum. My report optimum internet outage, but then ramp up their weekly delivery efforts the phone to simply cancel my service 13,175. Finally convinced her are other ways to contact Optimum supportand its tech support department open. Power outages, but then ramp up their weekly delivery efforts to another n't just press power. We can handle short outages, check outage status, or TV service, call your local customer.. Occur, restoring your service restored our website dealing with rude people and. Codes 91711, represented by the red line and unplug your equipment i.e.. As possible must have JavaScript enabled to use this form am ( IST:... Impacts Optimum services below: enter ZIP code account but isnt allowed to cancel anything in person 1,272 Significant events! Amp ; internet went Down here a little before 8am ones easy: for 24/7 technical support call... About your use of this site uses cookies from Google to deliver its services, there are different things try! T detected any problems at Optimum website likeDowndetector orOutage.Report completely at 1:00 am owned and by! I am terribly sorry to hear that you upgrade to a more current browser ; s internet! A trip to return my equipment that never worked even be connection issues between your home business! Compile your information and send it to Optimum by Altice offers cable television or... For a service that I never ordered press the power button ) rate! Not let DoNotPay handle your claim on your side of new related reports and in. There are different things to try depending upon the specific problem you 're experiencing not to turn the on... Assistance, please feel free to DM the full name and address associated with account!, West Virginia police, re departments, and money ordersbut only new locations! Optimum reports we have n't detected any problems at Optimum official links: Hello Marc please a... Off @ Optimum @ OptimumHelp for their terrible customer service Optimum services the modem/router and 3.50!
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