Were missing the measurement of something. Interview question for Senior Manager.1. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Drivers who sued over their tips. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. DoorDash 1 year 10 months Legal Process Coordinator . Interview questions and answers were updated by William Swansen on April 14th, 2021. When you have something like that, its not possible to know everything and control that decision-making. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. And would they actually pay for it? I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Restaurateurs who complained DoorDash delivered their food without permission. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Lily Sloan composed our theme music Kelsey Doyle produced this episode. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Free interview details posted anonymously by DoorDash interview candidates. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Ive never worked a day in finance before in much of my life. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. They listen to the Project Practical is a management and career blog that was created by business professionals. Competitors who cant keep up with its aggressive growth. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Lazy people. And thats really I think the spirit of how DoorDash operates. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. Adding real-time order tracking and notifications for customers. A Y combinator-backed company, DoorDash is . PM basics such as product understanding . When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Its not trying to say, by doing this were gonna control some outcome. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. And so thats what were trying to do, I think its not gonna happen overnight. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. You will be asked to discuss your take-home assignment during this interview. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. We believe that true innovation happens when everyone . This is what I mean by skills. So Im not talking about big things per se, but thats what I thought a lot about as a kid. This list does not include technical or factual questions. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Jenna: My question is about cities and how theyll evolve. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. And then the second thing is just that you learn by doing. Christopher Lee for The New York Times. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Tony, I like to wrap up with a customer a view from the top lightning round. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. What could go wrong? I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. But I think having that understanding and then having the patience, if you will, to keep working the inputs. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. That they can create their own digital channels. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Then, I brainstorm and propose different options to resolve the issue. Follow us on social media at Stanford GSB. Give an offer on the spot. 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At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Doordash values are on this page but organized poorly - https://careers.doordash.com. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. They dont necessarily sell through DoorDash. Thats easier than more time pressure and greater perishability. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Is this a service that restaurants would actually pay for? Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Why do you think that's important? And so this is what I mean when I say you cant influence that. What is DoorDash? I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. The second thing is that you have to have a bias for action. Thanks for having me. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. So thats the first thing. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. With that, will now turn to student Q&A, I believe that Jenna is up first. And so thats why we needed capital. The other reason why we started with food is we knew that something like restaurant food is very perishable. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. And the way we do that is really with two types of products. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. We ultimately identified about 20 steps in the process and it really came from doing the work. Tony Xu: Send me feedback at any point in time. This causes them to miss some critical points and not provide the correct answer. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And then letting the score take care of itself, I think those are things that we both had to solve. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . And, I think those are the things that are really, really important when the tough moments come. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Joy Huang: Welcome to View From The Top, the podcast. 12 DoorDash Senior Associate interview questions and 12 interview reviews. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. What were some lessons that you learned from that class that stuck with you? The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . 911 dispatchers are the first responder to the emergency. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . doordash critical thinking interview. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? We learned by doing deliveries we learned by working alongside restaurateurs. And maybe what some outsiders have written about us or thought about us. Tony Xu: Oh actually I dont have one. Get started with your Free Employer Profile. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. The food must be delivered hot and fresh within the estimated time. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Jenna: And what other industries or verticals? And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Youre listening to View From The Top, the podcast. What kinds of questions should I expect? Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Joy Huang: And what is your go-to food delivery order? 1. You can find more episodes of this podcast on our website www.gsb.stanford.edu. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Joy Huang: Thank you both for the questions. Providing more detailed information about menu items and restaurant offerings. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Tony Xu: Sure. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Its a very important part of what we do. One is a marketplace where we sit in between . I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. 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