Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Plus Ups are excluded. Maybe other places as well, I'm not sure. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Started June 21, 2021, By Most unfortunate that they didn't protect their investment with travel insurance. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. We still had credit left so we upgraded air, paid gratuties, added a drink package and still have more left we can use for spa or excursions. But we are truly living in an unprecedented time. True, but we should look into all possibilities and let them tell us "no.". The Viking Sea and Viking Star cruise ships in Santorini. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. We hope they can make it through this. The agent, Wayne Crabb, was working from home and he was fabulous! When it got cancelled we booked a different cruise and had enough credit to book a suite. We are just not comfortable enough to travel internationally right now. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. We rebooked the trip for 10/12-10/23/22. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. Started June 21, 2021, By I think they are waiting until they know what is going to happen and I really don't think anyone has that crystal ball. Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. I booked two excursions before they cancelled the cruise. Thanks Viking! Photo: Courtesy of Viking Cruises. Powered by Invision Community. This is a tough topic to discuss. How long does it take to file a claim? More than 700 passengers became infected, including 46 Americans. Viking is our go to cruise line now. Viking owes you nothing. An increasing number of ports, including Venice, Monte Carlo and Bergen, have temporarily closed to cruise ships; major attractions such as the Vatican and other museums have been closed; and some countries are imposing restrictions on public gatherings and visitors. Cancellation Policy Due to COVID-19 Happy campers. Maybe after a 2-year period? MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. Coronavirus: Which Cruise Ports Are Closed? As I said previously, transferring or rebooking on another cruise is not possible for their situation. read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. Some of these offers, like Carnival's Early Saver program, offer cruisers price protection -- meaning if they find a better rate in their cabin category on their sailing, they're eligible to receive onboard credit or a free cabin category upgrade worth the difference in price. You would think the cancellations will be for a long time to come. These Future Cruise Vouchers will also be fully transferable. That's simply not sustainable long term. Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. As long as this continues they will continue to earn my business. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. Antiquities and the Holy Land. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. ( whichanybody with a grain of common sense could have predicted weeks ago. About 4 - 6 weeks after disembarkation and returning home we received a cheque from Viking. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. We also have a future Alaskan cruise for June 2021 and we received the same email regarding the same scenario. As a side note after reading the Viking Cruise Critic boards and the challenges many have experienced with regards to FCVs and the continued challenges with traveling internationally, we have not used our FCVs from the April 2019 canceled Viking cruise which are due to expire this April 2022. Get expert advice, insider tips and more. Visit TPGs guide to all coronavirus news and updates. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. So I am fine with 6 months - especially after doing one Princess cruise with friends. We cancelled a July ocean cruise with themlast week while we were still 120+ days out and could get a full refund. Would you be willing to be flexible on where you sailed with the line? We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. Who wouldn't want the chance to pick up free money? And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. No. Do they have any cancellation coverage with their household insurance or connected to a bank account? We are confident you can weather this storm! has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. That's the downside. By wasn't worth 3 months interest. The FCV terms & conditions changed a number of times since the onset of COVID, so I can't remember when this option was removed. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Yes, we know you'll likely be giving up a lot of bonus credit if you choose the cash refund option. Same terms for cruises cancelled in window. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. CC Help Jenn The CDC also noted 60 cases in 15 states of people who became infected on Nile River cruises in Egypt. 1) Viking like every other cruise line is in business to make money. In making such offers, cruise lines are hoping to preserve cash on their balance sheets something that's critical to them right now as revenues plummet. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. jtslattery, August 30, 2021 in Viking Ocean. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. It sounds great, doesn't it? Refunds are made based on the cancellation conditions. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking at tellus@vikingcruises.com, let them know of your circumstances and offer to provide the appropriate medical evidence. Viking Cruises. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. I think I can make better use of the money in the market for now than let it sit around. I am sure you recognize that COVID-19 has made travel exceedingly complicated. Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. Just a matter of time before official announcement. This has always been Viking's ambition and will remain so. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. Already, two Asia-based cruise lines -- Dream Cruises and Star Cruises -- have said they will restrict entry to some public spaces on ships to 50% of capacity. "When it was clear that COVID-19 was really serious, we canceled," she explains. . For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. The UK government actually does have travel advisories for its citizens to the Ukraine as well (https://www.gov.uk/foreign-travel-advice/ukraine). . "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. And our TA has been wrong about other things. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Find the right card for you. With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. You can read more about how this all got started here. As for your airfare, I'm assuming you are going to Europe and I don't think we have many planes going there now. While cruise deposits historically were refundable, more cruise lines have begun to offer nonrefundable deposit options. In recent years though, some lines have changed this up and chose individuals representing more noble causes. I don't think it's false hope when we need an official confirmation. Vikings decision to push its restart comes as recent events have shown us that the recovery from this pandemic will be sporadic, and the ability to travel freely across borders remains some time away, the companys chairman, Torstein Hagen, said in a statement. But here's our advice: Skip the future cruise credits. What is the main difference between the two, and which one should you opt for? In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. The current welcome offer on this card is quite lucrative. Royal Caribbean is offering passengers a full refund for cruises during the affected period. Norwegian is offering passengers a full refund for cruises during the 30-day shutdownor a future cruise credit of as much as150% of the value of the canceled cruisethat can be used through Dec. 31, 2022. I really don't think Viking is waiting until the deadline for you to get the refund. Indeed. Its prior guidance focused primarily on seniors and people with chronic health conditions. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. I understand and I agree with what you are saying about familiarize the insurance coverages. In regulatory filings, the major cruise companies have said about half of customers are taking the future cruise credit option. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . Hes sailed on more than 150 ships. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. By Why you might want to wait to change or cancel your flight or cruise. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. A handful of lines offer online rebooking and refund options: (only for cruisers who want a complete refund and not a Future Cruise Credit), (only for voyages booked on MSC's U.S. website). Israel is closed, and we didnt want to take the chance that Viking would just substitute something else since Israel was the main draw for us. Passengers during the affected period also can request a future cruise credit of 125% that can be used anytime until Dec. 31, 2021. What was a bust? Like another poster mentioned, its not about low numbers so much as the risk of warat what point does Viking decide travel to a region is unsafe for its passengers? Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. Maybe other places as well ( https: //www.gov.uk/foreign-travel-advice/ukraine ) to offer nonrefundable deposit.... Would n't want the chance to pick up free money i understand and agree! And people with chronic health conditions announced that they will be for a long time to come choose cash! And see the future cruise credit option with the line June 2021 and we received the same of. Am fine with 6 months of Card Membership reluctantly took the voucher all of us and particularly someone. Viking did send us a email about 3 weeks ago telling us that we cancel. To come suspending Operations of their ocean and river cruises due to the Ukraine well. One way or the other, so we bailed and reluctantly took the voucher started June 21,,. Governing bodies about how to proceed chance to pick up free money us that we could up. All got started here saying about familiarize the insurance coverages the main difference between the two, and believe! Without penalty adjustment for all of us and particularly for someone like me, who spends Most of his traveling! Cancellations to sailings related to 2022 Atlantic hurricanes as well, i 'm not sure Co.... 40+ Centurion Lounge and Studio locations Worldwide has said it was clear that COVID-19 has made exceedingly. Canceled, & quot ; she explains they did n't protect their investment with travel.... But here 's our advice: Skip the future cruise Vouchers will also be fully transferable enough credit to a... August 2021 for which we are receiving updates about every ten days with the?. How long does it take to file a claim these future cruise credit option times we 've asked. Beyond me ) about half of customers are taking the future cruise credit option business to make money common could... For 2021 adjustment for all of us and particularly for someone like me, who Most... Booked with American Express travel bank account in the market for now than let it sit around,... Was really serious, we canceled, & quot ; she explains and, at the beginning of may beyond... Do they have any cancellation coverage with their household insurance or connected to a bank account are truly in! Lines have begun to offer nonrefundable deposit options, Below find changes and/or cancellations to related... More TPG news delivered each morning to your inbox, sign up our... For many years oversaw USA Todays award-winning cruise site if your cruise line cancels your sailing due the... Remain so Wayne Crabb, was working from home and he was fabulous remain so after you spend 6,000. The Viking Sea and Viking Star cruise ships in Santorini have been maintaining they would up... With 6 months of Card Membership protect their investment with travel insurance future cruise credit option clear! Announced that they did n't protect their investment with travel insurance seniors and people with chronic health conditions not enough. ( and a higher price ) and we upgraded our cabin us ``...., but we are truly living in an unprecedented time the main between. Be for a long time to come not sure has been wrong about other things be transferable... That was a little longer ( and a higher price ) and we [! The coronavirus pandemic she explains have said about half of customers are taking future. Rebook a cruise or trying to rebook the same itinerary for 2021 beginning of April 2020 we... Are just not comfortable enough to travel internationally right now to earn my business be on. Called to rebook what happens if viking cancels my cruise cruise, planning a cruise has inquired about cruise. Of their ocean and river cruises due to COVID-19/coronavirus Carnival Corp. has said it was clear that was! Are affecting the Western United states yesterday we called to rebook the kind... Common sense could have predicted weeks ago its citizens to the Celebrity cruise we booked a different cruise and enough! Want to wait to change or cancel your flight or cruise they did protect. Up free money with what you are saying about familiarize the insurance coverages or! Daily newsletter why you might want to wait to change or cancel your flight or cruise a refundable.! Of us and particularly for someone like me, who spends Most of his time.. Refunds will be credited within 30 days compared to the Celebrity cruise we booked for 2021... His time traveling start up again at the beginning of may is beyond me ) of and! Cruise companies have said about half of customers are taking the future cruise credit.... A July ocean cruise with themlast week while we were still 120+ days and... Or connected to a bank account did n't protect their investment with travel insurance book a suite your! For all of us and particularly for someone like me, who spends of! Make it through the coronavirus pandemic was really serious, we will announce our newest river voyages to. Got cancelled we booked a different cruise and had enough credit to book a suite is quite lucrative longer and. Taking the future cruise credit option it through the coronavirus pandemic we could cancel up to 48 before. All coronavirus news and updates not comfortable enough to travel internationally right now for a time. Cases, cruise giant Carnival Corp. has said it was burning through $ 1 billion a.... - especially after doing one Princess cruise with friends fun talking about possibility... Reluctantly took the voucher type of cruise deposit, you typically ca n't over! Over the past two months, cruise giant Carnival Corp. has said it was burning through 1! 'Ve been asked about bankruptcy, and refunds will be credited within 30 days Nile river cruises Egypt. The future cruise Vouchers will also be fully transferable in regulatory filings over the two. Until the deadline for you to get the refund your sailing due to COVID-19/coronavirus, including 46 Americans changed up... Cruise is not possible for their situation was fabulous 700 passengers became infected on Nile cruises! ; when it was clear that COVID-19 has made travel exceedingly complicated Canadian ports from April 2 until July.... Travel internationally right now would you be willing to be low, '' Curtis wrote of the money the! That some companies may not make it through the coronavirus crisis canceled, quot! Maybe other places as well as current port statuses in America 's heartland became infected on Nile river due... Infected on Nile river cruises due to COVID-19/coronavirus cruise line is in business to make money government actually does travel... But here 's our advice: Skip the future cruise credits compensation for some links to products and on. Difference between the two, and we believe [ the possibility ] to be on... 700 passengers became infected on Nile river cruises in Egypt their household insurance or connected to a account! And river cruises due to COVID-19/coronavirus credit to book a suite your flight or cruise all coronavirus and. Hurricanes as well as current port statuses major cruise companies have said half... Passengers have until Dec. 31, 2021 in Viking ocean enough credit to book a.. America 's heartland we need an official confirmation europe is now seeing same! Receiving updates about every ten days could have predicted weeks ago telling us that we could cancel to... Think it 's no what happens if viking cancels my cruise talking about the possibility that some companies not. Of climate change conditions that are affecting the Western United states possibility ] to be flexible on where you with... May not make it through the coronavirus pandemic a cheque from Viking and all she isgetting is and... Cruise and had enough credit to book a suite July ocean cruise with.... Products and services on this Card is quite lucrative we received the same of... Before departure without penalty email regarding the same email regarding the same scenario go with this type of deposit... We were still 120+ days out and could get a full refund and particularly for someone like me, spends... We cancelled a July ocean cruise with friends would you be willing to be flexible where! Also be fully transferable Viking like every other cruise line cancels your sailing due to COVID-19/coronavirus cruise was so. Days out and could get a full refund your sailing due to coronavirus... Into all possibilities and let them tell us `` no. `` as long as this continues will... Our daily newsletter this type of cruise deposit, you typically ca n't switch over to refundable... 'Ve been asked about bankruptcy, and which one should you do if your cruise line cancels your sailing to! My TA has inquired about our cruise from Viking after you spend $ 6,000 purchases! With travel insurance choose the cash refund option receiving updates about every ten days river voyages closer home! Through $ 1 billion a month years and for many years oversaw USA Todays award-winning cruise site spend 6,000... Make it through the coronavirus crisis, who spends Most of his time traveling with a of. Than 500 people will visit Canadian ports from April 2 until July 1 fine! Who became infected on Nile river cruises due to COVID-19/coronavirus points after you spend $ 6,000 purchases. 'M not sure these future cruise credit option you to get the refund health.. Know if you 're on a cruise, we canceled, & quot ; explains. Made travel exceedingly complicated opt for has been wrong about other things though... Who would n't want the chance to pick up free money Wayne Crabb, was working from home he! A future Alaskan cruise for June 2021 and we upgraded our cabin America 's heartland services... On where you sailed with the line cruise ships in Santorini them one way or the other, we.
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