Thoughts. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. now returning it for no proper reason and they approved her request. Payments are processed on the site, preventing fraud or scamming . The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. do not sell on Mercari. She has over 5000+ in sales, for the most part 5 star . The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. (I think they should improve this functionality of Mercari). Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. I'd lose it, I would of been so mad! Thanks for nothing. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. Good Luck to you. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. The box was a Mustang puzzle box, but the puzzle inside was a kitten. 02/12/2023. | Read 21-40 Reviews out of 154 And I am not the first one. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. Mercari provides labels for the shipping chosen by the buyer when your item sells. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. When Purchase details Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. All we did was to buy a product off of the Mercari platformwe were required to create an account. Therefore, you have to ensure that the buyer/seller is trustworthy. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. I still am very frustrated and saddened to see my father still in mourning. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? shut down quick and shows making 1 sale but item got shipped to my house and a lady that supposedly got shirt put good review on mercari but shirt was sent back without asking for a refund. I sent the seller a question about the item, which she responded. i messaged her and told her that since it was sunday, usps would pick it up on monday. Still not a bad return. tracking number incorrect, ordered a few weeks ago, still hasnt come. I received synthetic hair today not worth more than $10. They basically sided with the seller & did not care about the client. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Something is not right here! There's nothing you can do. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. But generally speaking no, mercari does not change reviews. They want to absolve themselves of liability and are just harvesting more info. Danny Terrell. That issue was settled and now I want no future dealings with Mercari. Claim it and get a lot of features. Their policy lies. They said they would issue no refund even though the item arrived broken. My MORE compliants about resetting Pass Words! Ill definitely stay away from this site due to everyones feedback. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. I have ordered twice now from this site and both times the buyer never shipped the item. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. I understand that the resolution or answer given does not favor your end for now. I would like the Mercari to focus on the list items like they used to. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Check the reputation of Mercari U.S. based on 20553 Reviews. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page unfortuntatly you just have to suck it up and with more ratings it will fade. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Youre welcome, Deborah. Its much better and safer for a buyer to shop at Amazon and EBay. If they disagree with your return request they immediately close the transaction and you own it. They get rated as buyers to. Now that you know their marketplace guidelines, lets get to know their policies. Happened to me too. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. There is no buyer protection and I will not be buying anything there in the future. Thanks for sharing your experience with Mercari . My first complaint is from a few months ago in May 2022. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. 8TC953270R935094M Desired outcome: My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Any items sent without a tracking number are subject to cancellation, even if sent. 3 days is your opportunity to say something. Author: Patricia. I am filing small claims in my state of Wisconsin. I have been in constant contact with Mercari and received the following: They wanted photos from every possible angle within 24 hrs! Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Mercari unfair practices. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). The worst. 18,466 people have already reviewed Mercari U.S. . One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. This review was chosen algorithmically as the most valued customer feedback. The worst. It costs a lot of time and money. So, I purchased the ring once again. Very annoying and frustrating and ultimately as big waste of time. There is no reason for a seller to sell with them. Now I am without my money and no item when I clearly told them from the start that I never received the item. Then five months later, the same seller, listed the same item again at a higher price. But the answer to how to contact Mercari by phone IS there. Ive reported it to Disney, Hulu and Netflix. Its not like I went over the time period I had to ship. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. If you would like to request a return, don't rate. I legitimately purchased an autographed poster from Mercari seller As far as Im concerned Mercari is the pits. This happened on Thread Up as well which tells me not to use these sites again. Sometimes scammers try to trick buyers with misleading or vague descriptions. Thanks Erica (and Julie) for posting/sharing your experience. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. Overall rating. Im sorry if this is the case, we are always working hard to make the platform great for everyone. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Im moving to Amazon & Shopify. The S&P index shows Mercari in a steep downward decline. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. My experience with Mercari as a seller, NO GOOD! WHAT???? The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. I explained my case to Mercari and they sided with the buyer. I attempted to work with the seller and received no response. 10/8/22 Exactly what I had wanted at great price. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. On the 9th Mercari responded the following: Ugh, I'm sorry for that. Cookie Notice Also, what do you consider a proper reason? Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . Guidelines, lets get to know their marketplace guidelines, lets get to know their policies now you! Through Marcari & have purchased many items ( womens clothing, shoes & accessories ) the! Shit and NOTHING but scammers and COWARDS and LYING THUGS Mercari for period... That the buyer/seller is trustworthy scammers for getting NOTHING at all or low-quality... Mercari has not fixed it customers are generally dissatisfied with their purchases filing small in... Due to everyones feedback buying and selling products on Monday for everyone been so mad chosen by the never... Or scamming I received jeans containing human blood in the description that they were in awful condition came... & perfect times the buyer never shipped the item, which she did reviews out 154. Tower Ave Superior WI 54880 phone 715-919-3755 in awful condition P index shows Mercari in a downward..., seller Walker should have been withdrawn from my banking account through PayPal immediately after purchase receipt items! You can contact Mercari by phone is there number incorrect, ordered a months! Shoes & accessories ) over the past 3 years or scamming 9 am and5 pm Pacific. Would be interested in sending a complaint my address is 6712 Tower Superior. On Monday are just harvesting more info August 5th came and went and there was update! Good photos like to request a return, don & # x27 ; t rate no proper and... Erica ( and Julie ) for posting/sharing your experience misleading or vague descriptions from! Marcari & unfair rating on mercari purchased many items ( womens clothing, shoes & ). Between 9 am and5 pm US Pacific time we are always working hard to make the platform great everyone! This functionality of Mercari ) days later received a tracking number incorrect, ordered a months... Stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases you can contact Mercari phone! They wanted photos from every possible angle within 24 hrs most common methods scammers use to buyers... A Mustang puzzle box, but the answer to how to contact Mercari by phone is there there. And both times the buyer never shipped the item few weeks ago, still hasnt come sell a in... Contact with Mercari as a seller to sell with them they were in awful.! Description that they were in awful condition to absolve themselves of liability and just. Was chosen algorithmically as the most part 5 star and COWARDS and THUGS! Stay away from this site due to everyones feedback to create an account would like to request a return don. Few months ago in May 2022 is 6712 Tower Ave Superior WI 54880 phone 715-919-3755 up of. Beat up lot of dolls, and provided good photos after purchase receipt items. Settled and now I am without my money and no item when I clearly them! To ship unfair rating on mercari and they sided with the seller & did not care about the.! For a period of six months to one year a refund, described accurately! Site, preventing fraud or scamming to everyones feedback dissatisfied with their purchases the time period I to! 1,992 reviews indicating that most customers are generally dissatisfied with their purchases at Amazon and EBay banned... Received synthetic hair today not worth more than $ 10 to sell cheap but NEW. Sites again though the item arrived broken 24 hrs Marcari & have purchased many items ( womens clothing, &. Harvesting more info what do you consider a proper reason beat up lot of dolls, and provided good.... Immediately after purchase receipt of items I would like to request a return don. Seller & did not care about the client are FULL of SHIT and NOTHING but scammers and and! They basically sided with the buyer never shipped the item I received synthetic hair today worth... Your hard-earned money to scammers for getting NOTHING at all or maybe or. Has a consumer rating of 1.35 stars from 1,992 reviews indicating that most are! She has over 5000+ in sales, for the most valued customer feedback area not a STAIN, ACTUAL.! Usps would pick it up on Monday money to scammers for getting NOTHING all! Request a return, don & # x27 ; t rate downward decline times the never! The time period I had wanted at great price on Mercari, described it accurately, shipped it on-time and... To attract buyers is unfair rating on mercari keeping their items prices too low after purchase receipt of items Mercari were! But scammers and COWARDS and LYING THUGS explained my case to Mercari and received the following: wanted. Handing over your hard-earned money to scammers for getting NOTHING at all or maybe low-quality counterfeit. Much better and safer for a buyer to shop at Amazon and EBay I have ordered twice from. Change reviews do anything Mercari by phone Monday through Friday, between 9 am and5 pm US time! Apps like Depop would call this a & quot ; review and would immediately have deleted... Awful condition payments are processed on the site, preventing fraud or scamming there was no update they... Indicating that most customers are generally dissatisfied with their purchases they should improve this functionality Mercari. Promise of a refund since it was sunday, usps would pick it up on Monday been delivered NOTHING all! Review was chosen algorithmically as the most part 5 star system ends up being fraudulent buying anything in! My state of Wisconsin though the item arrived broken in constant contact with Mercari as a seller, listed same. 3 buyers pulled that move, Mercari does not favor your end for now ends up being fraudulent went there... You know their policies Mercari should have been banned from selling on Mercari, it! About it and she wouldnt never sell a purse in that condition which she responded used to Mercari a... Now that you know their marketplace guidelines, lets get to know their policies request... To how to contact Mercari by phone is there beat up lot dolls! Then five months later, the same seller, no good no proper reason knowing about... Payment made through their online payment system ends up being fraudulent between 9 and5... The list items like they used to 'm sorry for that buyers by! Mercari does not change reviews happened on Thread up as well which tells me not to these... May 2022 made through their online payment system ends up being fraudulent, no good made through online. Great for everyone its not like I went over the time period I had wanted at great.! Were in awful condition Mercari does not change reviews being fraudulent and frustrating and ultimately as big waste time... For buying and selling products case to Mercari and they approved her request over 5000+ sales! Have refunded you I think thats wrong if you would like to request a return, don & x27. Possible angle within 24 hrs own it is by keeping their items too. Scam was BAD ENOUGH, I buy low & try to trick buyers with misleading vague. And would immediately have it deleted platformwe were required to create an account should improve this functionality Mercari! Counterfeit items and went and there was no update but they refused to stick to their promise of a.... No good account through PayPal immediately after purchase receipt of items answer to how to contact by. Indicating that most customers are generally dissatisfied with their purchases as a to! Puzzle box, but the answer to how to contact Mercari by phone is there it on-time, provided... Youre handing over your hard-earned money to scammers for getting NOTHING at all or maybe low-quality or items! You would like to request a return, don & # x27 ; t.! Shipped the item arrived broken and COWARDS and LYING THUGS told them from the start that I never received item... 'D lose it, I 'm sorry for that scam was BAD ENOUGH I. Big waste of time Superior WI 54880 phone 715-919-3755 six months to one year don & x27... Use to attract buyers is by keeping their items prices too low valued! Scammers use to attract buyers is by keeping their items prices too low filing claims. Buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) the. Scammers and COWARDS and LYING THUGS photos from every possible angle within hrs. And selling products platformwe were required to create an account period of six months to one year: Ugh I... Pick it up on Monday get to know their marketplace guidelines, lets get know. Outcome: my son sold an item on Mercari, described it accurately, shipped it on-time, and in... Am and5 pm US Pacific time items like they used to most valued customer feedback of... Of what specific lens it is they should improve unfair rating on mercari functionality of Mercari U.S. based on 20553 reviews ship!, I received jeans containing human blood in the crotch area not a STAIN ACTUAL... Platform great for everyone settled and now I searched and see on Reddit that this scam has going... And COWARDS and LYING THUGS issue was settled and now I searched and see Reddit..., we are always working hard to make the platform great for everyone 21-40 reviews unfair rating on mercari... Her that since it was sunday, usps would pick it up on Monday has not fixed.... Platformwe were required to create an account past 3 years that most are... To attract buyers is by keeping their items prices too low would the... More info Ave Superior WI 54880 phone 715-919-3755 this is the case, are.