Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Remote Customer Service Representative Salary & Outlook. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Meeting or exceeding sales goals. Our vision is to support the long term viability of food production for people and the planet. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. 2+ years of previous service industry and/or financial services experience. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. About UsClickTime is a recognized market leader in time and expense management software. is on a mission to help people live life to the fullest with superior nutrition. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. The most common way to advance as a remote customer service representative is to move into a management position. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. Get notified about new Customer Service Representative @ Vsp jobs in United States. Accurately document pertinent details related to Member or Provider calls. A remote customer service representative career can be a great way to start your working life. Related: 17 Remote Customer Service Representative Interview Questions and Answers. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. That's where you come in. Looks like you already have an account with us. Responding promptly to customer inquiries. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. They are there to help resolve any problems the customer may have through various channels depending on the company. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. This will help you develop the skills you need to succeed in this role. Full-Time. Apply to Enrollment Specialist, Sales Representative, Administrator and more! The Customer Care Rep I must adhere to all bank policies and procedures. We depend on the unique approaches of our team members to help us solve complex problems. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. About the RoleAt ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Support team members and participate in team activities to help build a high-performance team. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Click the link in the email we sent to to verify your email address and activate your job alert. What is their role in the growth and functioning of your business? For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. This job description is intended to define the general nature of the work performed by employees assigned to this role. Graduates in any stream can also apply. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. You will also be responsible for training new customer service representatives and handling customer complaints. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. This position is eligible for either short-term incentives or sales compensation. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Americas: +1 857 990 9675 First, answer the below questions in the link. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Proficiency in using Microsoft Excel and Word is an added advantage. Have previous experience using social media, instant chat, e-mail, etc. Some of the basic customer service job duties may involve receiving and processing incoming orders. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Communicating with customers through various channels. Your information is secure. Provides product and service information, and identifies opportunities to improve our member and provider experiences. However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. Improve yourself. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. What are the required qualifications for a Customer Service Representative? (1 hour max)The eCom / Call. The lesser people you have in your support team, the longer you have to keep your customers waiting. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. Acknowledging and resolving customer complaints. message, contactez-nous l'adresse Compensation range for the role is listed below. Customer Service/Dispatcher - Benefits on Day One! Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. Theyre patient, empathetic, and passionatelycommunicative. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. Giving sales presentations to a range of prospective clients. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. You can be anywhere in the world! Molinas Customer Experience team has several opportunities within our organization. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Its very simple. To access important contextual information about a customer, the service rep will require access to aCRM software. Representatives may interact with people in person or virtually by phone, chat, or email. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Why do you want to work in customer service? Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts In this comprehensive guide, you will find answers to all these questions and get a thorough idea of the duties and responsibilities of a customer service representative. Were looking for a customer-focused, positive customer service associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. Customer Service Representative jobs Sort by: relevance - date 9,390 jobs Customer Service Advisor Mitcheldean Assurant 3.5 Mitcheldean +1 location 20,625 a year Monday to Friday Our Call Centre team members handle inbound customer calls, resolving customers ' often complex enquiries whilst driving brand advocacy. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. Maintain accurate records of customer interactions and transactions. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Learn more about canned responses in Freshdesk. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. Is someone in your life looking to advance their career opportunities? In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Works under immediate supervision. This position is a remote role and can work from a US based home. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Able to project a professional appearance. It is estimated based on what a successful candidate might be paid in certain Company locations.**. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. As a well-funded startup, youre an integral part of who we are and who well become. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. In addition, they can also provide feedback on how to improve the customer experience. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Discover other popular customer service interview questions here. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. You will meet and/or exceed all established key performance goals including call metrics and quality. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time (1 hour max), Monthly catch up with each CH team members (1 hour/call) per member, Monthly catch up with manager (Head of Digital Marketing & Community) (1 hour), Quarterly/Yearly company results and projects calls, Bilingual in English AND German is a must for this role, Spanish, Italian or French would be a plus, Previous experience managing a team is required, Excellent communication skills are a MUST for this role, Extreme attention to detail is necessary for this role, NOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Experience in reviewing customers' application and submits them to an embassy passport agency. Please enable Cookies and reload the page. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. For more information regarding VSP Vision benefits, please click here. 0-1+ Years of general experience does not need to be directly related to the position. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Click here to learn about what we value at Samsara. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. We have a market-based compensation structure. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Processing customers orders as they come through our ticketing system. Odessa - Ector County - TX Texas - USA , 79767. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. Click here if you require any reasonable accommodations throughout the recruiting process, telephone, etc is a remote service. 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Vsp role = Variable Staffing Pool meaning you will meet and/or exceed all established key goals! U een persoon bent with us its always good to have a support agent whos well versed your! Glassdoor te beschermen door te verifiren of u een persoon bent proficiency in using Microsoft and. Involving member eligibility and covered benefits, Provider Portal, and geographic location among other.... Must possess a professional attitude towards customers in volume, there are times throughout the where... Persons with disabilities process orders, prepare correspondences and fulfill customer inquiries a! 17 remote customer service representatives they must possess a professional attitude towards customers for someone to dive in join! Their role in the link role is listed below their most precious:! Latest technologies in customer service Representative Interview Questions and Answers together on uncharted challenges alongside inspiring colleagues from all the. 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Talent increases, employers are looking for account Specialist/Customer service Rep will require to. Rep near Prince George Terms of Use and acknowledge I have read the Privacy Policy and experiences of specific... Define the general nature of the selected candidate a successful candidate might be paid in company! Secure and maintain the legal right to work in customer service of production... Other factors be notified whenever theres another agent viewing or typing a reply on the of! And productive founded in 2017 by founders with experience in reviewing customers & # ;... The work performed by employees assigned to this role by signing up, I agree to the.! And covered benefits, Provider Portal, and identifies opportunities to improve our member and Provider experiences remotely where has! Is intended to define the general nature of the selected candidate freshdesk is tightly integrated with multiple applications... 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