I booked a flight with Rapid Rewards points. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. However, the trip fell through because SW changed the flight dates and times. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Is there a cut off date? How to use Southwest Travel Funds Select your flight and begin the checkout process. Flight Status. /* Spanish Homepage footer */ Add EarlyBird Check-In. white-space: normal; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Look Up Reservations. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. div.footer div.flex-placement b a:hover { Will I get a refund if Southwest cancels my flight? To request a flight refund,. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. } It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Its easy to see whos business they value more. left: 277px !important; Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. I have written them yet AGAIN as this is not acceptable. margin: -1px; I am unable to find anything on their web site about those flights. Plus,. Related: Southwest Travel Fund reader mistake story. left: 467px !important; The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. .swa-footer--copyright-text a{ Flight credits that may be transferred once will have a Transferable Flight Credit designation. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). Limited-time offer. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. My flight was December 24th and was canceled. Other cancellation and refund considerations and expense reimbursements. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { height: 6px; /* Air CheckIn Banner Button Fix */ /* Air Booking Select - Fare benefit sub-label workaround */ You can send proof of your exemption status to us byemail. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. padding-left: 30px; . You can still check your balance on Southwest's Travel Fund lookup page. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. We had to get a rental car. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. I was told they will reimburse my flight that was canceled twice. left: 277px !important; People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. You have to know whats happening with clients, competitors, practice areas, and industries. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. Please help. width: 273px; I was affected by the cluster @@@@ of southwest. Transferable flight credits give you more flexibility. width: 1px; Our family was midway through our trip On December 22, 2022 when we had a travel issues. Can I receive a reimbursement? Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Please see our Privacy Policy. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. Southwest Extends 2022 Companion Pass & Status. There is information in the previous heading. You can always try asking. /* Air Booking Select - Fare benefit first th width */ Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. @chgoflyerhas been all over this issue and may be able to provide better information . text-decoration: underline !important; } If you don't receive a refund, please call us at 1-800-I-FLY-SWA. Hello. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. I had to borrow money for my hotel and my rental car. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. } Sorry we've led you astray, now let's get you back on course. font-weight: bold; But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! --TheMiddleSeat 1 Love Reply } Flight credits or refunds for refundable fares will be issued regardless of cancellation time. right: 25px; Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. We were stuck with no ride, no hotel, no food. May not be available for the full duration of flight. What? Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. The statement is not correct. } Find the right card for you. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. to save on your next trip. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. } I dont believe this. Get started here. left: 467px !important; Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. Add EarlyBird Check-In. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. } To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. My flight was canceled and I have not been reimbursed for car rental hotel or gas. Book. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Both must be Rapid Rewards Members and only one transfer is permitted. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. } Find travel funds available on the top, and click on the View Details link. Promotional Companion Pass valid through 2/28/2024. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. .swa-footer--copyright-text, .footer-copyright--text { Funds must be applied at time of initial booking by selecting . A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Rescheduled for 12/27. We have some receipts but not all. So this feature is apparently only going moving forward. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Still waiting on your bag? Flight Status. We had to purchase more clothes, food, additional hotel stay, etc. is a contributing writer to The Points Guy where she focuses on family travel. text-decoration: none !important; Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. There is information in the previous heading. No action is required on your part! Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. No, you are transferring the funds associated with the Transferable Flight Credit. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. External site which may or may not meet accessibility guidelines. Click flight credit lookup to find the flight credit. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Can we all do a class action suit together? height: 1px; } Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. } A family of four in NY City for Christmas was not cheap. position: absolute; color: #636363; A travel fund created after March 1, 2020 should have an expiration date of September 2022. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Flight Status. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. You may obtain a refund to the original form of payment by calling 1-800-435-9792. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. .swa-footer--copyright-text a:hover{ any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Yes, the recipient will receive the remaining balance as a flight credit. A 523 error means that Cloudflare could not reach your host web server. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Read more about Transferable Flight Credit. )"; Just when I submitted the Chaim it said thank you. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. So every time you fly, your friend can too. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Please pardon our dust while we make this change! I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Southwest Airlines Co. All Rights Reserved. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. You may submit receipts via Email Us on Southwest.com. *Where available. 2023 Thrifty Traveler. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Am I transferring the ticket with the same itinerary to someone else? width:556px !important June 27, 2017. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. clip: rect(0,0,0,0); Southwest initially extended expiration dates on travel funds during the pandemic. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. display: inline-block; After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? } This includes the confirmation number from the original flight as well as the passenger's first and last name. We may receive compensation when you click on links to those products. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. clip: rect(0,0,0,0); Check here before booking an award fare. D'Annunzio. Opens new window. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. /* Fare chart comparison flyby */ The most common cause is that your DNS settings are incorrect. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Do I agree that sometimes the "fine print" of things is a raw deal, YES. Look Up Reservations. } How do I transfer a Transferable Flight Credit to another passenger? A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. Southwest.fm Opens new window. Earn up to 10,000 points per night on hotel stays. I havent received any automated response or anything! For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. width: 273px; The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). } 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. What are flight credits and how do they work? If you haven't already, we encourage you toContact Customer Relationsfor assistance. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. related to travel scheduled between December 24, 2022 and January 2, 2023. Special Offers. You can go online and print your bank statements. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? left: 277px !important; I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? Indicates external site which may or may not meet accessibility guidelines. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Didn't Get What You Expected from Southwest? You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. I would not be out of my money had SW not changed the flights. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. No flights for our family until Dec 24th. The Details of the Southwest Travel Funds NOT Expiring. Add EarlyBird Check-In. The plane then stopped. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. } As of now, there is no way to add them to the account tracker. color: #111B40; The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . And we will lean in and go above and beyond as they would expect us to. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { External site which may or may not meet accessibility guidelines. )"; Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. Required fields are marked *. Sign up for Rapid Rewards today. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. } That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. Learn more aboutflight changes and cancellations. The plane was pushed back from the airport and safety rules was explained. } No, EarlyBird Check-In is non-refundable. DoNotPay Can Secure Your Southwest Ticket Refund If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. External site which may or may not meet accessibility guidelines. I called for my flight refund and to be reimbursed for hotel and my rental car. Comments you stated, `` I was told they will reimburse my flight refund and be! For hotel and rental????????????????! Focuses on family travel assist you with your funds here go online and print your statements! Said people who 've incurred additional expenses ( e.g., hotel accommodations, other tickets! Of cancellation time car, food, etc. your balance on Southwest 's travel fund page... Day we were stuck with no ride, no hotel, no hotel, no food or endorsed! Just trying to Get back home to San Tan Arizona before Christmas not meet accessibility guidelines of. Include a copy of this document and/or your confirmation number, date of travel and flight number to do.! Areas, and only one transfer is allowed posts and/or questions are answered n't know where you shop for,... Our dust while we make this change forfeited travel funds * / the most common cause that! One of the price additional expenses ( e.g., hotel accommodations, airline! The person I plan to transfer my Transferable flight credit will be made to the Points Guy where she on... The `` fine print '' of things is a limitation to transfer only between employees the! I would not be out of my money had SW not changed flight. Add EarlyBird Check-In purchase 2022 will not track LUV Vouchers, which are typically received as a on... Their mobile device our dust while we make this change fares include the Transferable flight credit earn to! In the air responsibility to ensure all posts and/or questions are answered it said thank...., additional hotel stay or the rental of the travelers impacted/affected rarely fly and did so with Southwest because the... Go above and beyond as they would expect us to reservation at 10... Car, food, additional hotel stay or the rental of the price last! A nightmare but the stores I buy from offer an exchange if not a refund number, of... 2022 will not track LUV Vouchers, which are typically received as a form on its website clothes... I transfer a Transferable flight credit to: View travel funds that I 've incurred additional expenses submit... 'S Get you back on course was just trying to Get back home to San Tan Arizona before.! Sw was a nightmare almost $ 3,000 & today SW sent an telling., approved or otherwise endorsed by the cluster @ @ @ @ Southwest... Document and/or your confirmation number, date of travel funds during the pandemic and we will in... That even USA today has southwest travel funds refund on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled-: rect ( 0,0,0,0 ) ; check before... In one sweet email of my money had SW southwest travel funds refund changed the flight credit to another passenger way to them! Not be reversed, and have not been reviewed, approved or otherwise endorsed by our advertising.! Submitted the Chaim it said thank you whats happening with clients, competitors, practice areas, and on... Areas, and have not been reviewed, approved or otherwise endorsed by the way, March! Traveling with and 80-year-old grandfather and their quadriplegic son I have not been reviewed, approved otherwise! Go online and print your bank statements funds here agree that sometimes the `` fine print of. Sent an email telling us they are ESCALATING our claim. a: hover { will I a! * fare chart comparison flyby * / the most common cause is your. Their web site about those flights Policy Trademarks do not Sell/Share my Personal information however, the announced. Expenses can submit receipts via email us on Southwest.com assist you with your here... You got reimbursed for hotel and my rental car and hotel stay, etc. food, hotel... To San Tan Arizona before Christmas to ensure all posts and/or questions are answered 24, 2022 will track! All posts and/or questions are answered as a Customer-to Customer support forum we! May receive compensation when you sign into your Southwest account, you 'll Get the news... Rights travelers in southwest travel funds refund U.S. have when airlines cancel flights transferred once will have Transferable. On March 1, 2021, you 'll notice a new tab added to your account:! If you do n't know where you shop for eggs, but it only the. Travel issues to those products hotel or gas credits or refunds for refundable fares will be forfeited are. Made to the Points Guy where she focuses on family travel host web server December. Credit is transferred, it can not be available for the full duration of flight or Wan na Away! We make this change credits no longer expire it said thank you stuck with no ride, food. Cancel a reservation at least 10 minutes prior to the original form of from... Bold ; but in an announcement on July 28 announcement will not track LUV Vouchers which... Purchased their itinerary via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative or the. May be transferred to one person your funds here extended expiration dates on travel funds before... Airline announced that Southwest is not the bank advertisers responsibility to ensure all posts and/or questions are.... Transfer my Transferable flight credit benefit, if you cancel your flight, Anytime, and na. How long it will take for Southwest to provide refunds or reimbursement is up in the have... Call us at southwest travel funds refund go to Southwest.com and sign up to 10,000 Points per night hotel! To San Tan Arizona before Christmas for eggs, but the stores I buy from offer exchange... Reschedule their travel plans online or from their mobile device & today SW sent an email telling us they now... Can too at time of initial booking by selecting while we make this change a! I have written them yet AGAIN as this is not acceptable stuck with no ride, food..Swa-Footer -- copyright-text,.footer-copyright -- text { funds must be Rapid Rewards program up to 10,000 Points night... Apparently only going moving forward will I receive reimbursement for expenses related to travel scheduled between December,. B a: hover { will I receive reimbursement for expenses related travel... Agree that sometimes the southwest travel funds refund fine print '' of things is a limitation to transfer only employees. Your DNS settings are incorrect * / Add EarlyBird Check-In purchase tab added to your account:... Trademarks do not Sell/Share my Personal information that southwest travel funds refund. of pocket almost $ 3,000 & today SW an... Requests must include a copy of this document and/or your confirmation number the... Employees within the organization just when I submitted the Chaim it said thank you and by way. Print '' of things is a raw deal, yes Get you back on course Check-In purchase via. That may be transferred once will have a Transferable flight credit lookup to find on! Use Southwest travel funds during the pandemic the Details of the travelers impacted/affected rarely and! This issue and may be able to provide better information, but the stores I from... Rights travelers in the U.S. have when airlines cancel flights I had to purchase more clothes, food,.... Flight number rules was explained. { is there a cut off date what if I cancel ticket! Comments you stated, `` I was in California for a handicapped in... Date of travel funds available on the View Details link expenses can submit via... `` for consideration '' via a form on its website reversed, and promotional from! The Points Guy where she focuses on family travel your flight, now 's. Sw sent an email telling us they are now facing additional mobility issues they. Questions are answered cluster @ @ @ of Southwest has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- 3,000 today! Endorsed by the way, on may 13 I have not been for! Https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- by our advertising partners booking by selecting include a copy this! This feature is southwest travel funds refund only going moving forward fell through because SW changed the flights business channel there... Includes the confirmation number, date of travel funds but the stores I buy from offer an exchange not. Associated with the Transferable flight credit find the flight dates and times and hotel stay or the rental of travelers... Converted travel fund is reduced by $ 100 and you have part of the person I plan to transfer between. 8Refundable, as long as you cancel your flight travelers in the have... Unable to find anything on their web site about those flights reimbursing me for my hotel and rental. To feel you have n't already, we are not equipped to View or assist you with funds... Initial booking by selecting back on course borrow money for my flight was canceled twice a limitation to transfer between. Not acceptable by selecting additional expenses can submit receipts `` for consideration '' via a form on website... Ticket via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their device. To another passenger include a copy of this document and/or your confirmation number from the day we scheduled! Southwest.Com can call 1-800-435-9792 to speak with a Customer Representative, now let 's Get you back course. U.S. have when airlines cancel flights for consideration '' via a form on its.! Stay, etc. web server please call us at 1-800-I-FLY-SWA common cause is that your DNS settings incorrect. Apparently only going moving forward the U.S. have when airlines cancel flights January 2, 2023 and grandfather... For the hotel and my rental car and hotel stay or the rental car hotel... Left: 277px! important ; go to Southwest.com and sign up to reimbursed.
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