Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. 2 BecsRaySpex 2 yr. ago We are also required to comply with the regulations of the payment processors and other partners that we work with. , Mercaris Shipping Protection has you covered. A seemingly nice potential buyer expresses a strong interest in purchasing a bunch of items from your closet. I literally just had someone ask for free shipping on a $5 item and I told her no and called her out by asking why she needed free shipping when everything she was selling was highly priced and she wasn't offering free shipping herself. It could be either the seller's or the buyer's fault, but since this article focuses on buyer scams, let's talk about why buyers go out of their way to find fault in something so they can have it sent back and get refunded for it. When you block a Mercari user, they can still follow your store, see your profile, your ratings, your salesSo if you block a buyer or an other seller who annoys you with low ball offers or copies your business strategies for example, you will only stop them from liking your listings and messaging you, but you wont stop them from seeing your listings, your profile or sales numbers.How to block an other user on Mercari?Follow these steps to block a user on Mercari:Access their user profile page by tapping their user photo on one of their listings.Click the three dot icon in the top-right corner of the screen.Tap Block User from the pop-up list.If you change your mind, you can unblock a user by tapping the three dot icon in the top-right corner of your screen and clicking Unblock User from the pop-up list.When you block a buyer or an other seller on Mercari, you are using a feature that is very limited. eligible for Mercari Shipping Protection, If the item is damaged or lost because the seller didnt properly package If the item is tracked by the carrier as delivered to the correct As a buyer, you can cancel your order right away if a seller confirms they've shipped the item but there are no tracking updates for 7 or more days. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). Best to just ignore their offer. Please note that the buyer has 3 business days to send the item back to you You can also use Spokeos people search tools to verify the name and address youve been given and potentially find other clues such as social media accounts that can reassure you youre dealing with a real person and not an identity-theft fraudster. If youre having a problem with a buyer because theyre not following our rules, let us know and well look into it. Cancellation Policy I mean, all they have to do is log out and they can see your shop, right? Press question mark to learn the rest of the keyboard shortcuts. Have you run into an issue with a returned item? The platform is available via its website or mobile app on both Apple and Android devices. Mercari won't be able to protect you for something that didn't happen on their grounds, either. OneShop is a financial technology company, not a bank. Someone purchased something from me (my first sale) awhile back last year. We need your help to keep selling and buying safe for everyone. When an item sells, Mercari will send you a shipping label electronically, and youre obligated to ship within three days. Knowing the steps for successful selling will help you have the best experience possible. No Guess you can block anyone for any reason. Traditional selling platforms like Craigslist and eBay go back to the early days of the internet, and Craigslist famously clings to its (very) old-school interface. Your timely response to an inquiry or a notification could not just make or break a sale but also win or lose a return claim. A user said theyd save an item for me, next thing I know its gone from their profile with only 1 item left sold. Can a seller block you if you're in the middle of buying, I bought an item and I was trying to get a tracking update but it won't let me send a message. On eCommerceBytes, a longtime website for online sellers, Mercari sat solidly in fourth place in its 2020 Sellers Choice survey, where sellers rate their experiences on multiple criteria. Yes. Mercari's decision will be based on a lot of considerations and will not automatically side with a seller or a buyer. But yes, I can still see her closet.. To check on a purchase's cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. There are plenty of alternatives if youre looking for something a little more modern, including Mercari. 99% of the items I like I do not buy because I cant afford it, I do it so similar items will appear, or sometimes Im considering and waiting for a price drop on the item. Today, Mercari connects millions of people across the United States to buy and sell just about anything online. Only list items you intend to sell. What Parents Should Know About, Internet Safety for Kids: Beware of Popular Websites, Tips for Keeping Your Child Safe on Reddit. Research the product carefully so you know if the price is too high or suspiciously too good to be true. Mercari offers an authentication service for high-value designer items, so you might opt to only purchase items that have been authenticated. transit or Delivered within a week, youll get paid. Thats not necessarily a concern: No business makes everyone happy, and simple math says that the larger a platform grows, the more complaints it will generate. Rate your buyer. If the product is defective, incomplete, not as described or otherwise doesnt meet your expectations, youll have three days to request a refund. If it is an active seller, I block. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. It is silly and 99% of the time, the likes are from professional 'likers' :). It provides insurance of $200 in case of loss or damage to the item while in transit. She's a sure buyer, she says. It works with Poshmark, too! We believe ratings create trust and transparency in the marketplace. Protection is included with all Mercari prepaid labels as well as items Hi*I have been selling on Mercari for years now. That's a stupid move because as I recallcmercari makes the buyer autolike whenever they viewed the item. once the return has been approved. Mercari can & does freeze accounts! . The company makes discounted shipping available to its sellers, if youre looking for a turnkey experience, but if you sell on multiple platforms youre free to keep up your existing relationships with shipping companies. Be aware that this service costs sellers money, so for items of $499 or less your seller might choose not to use authentication. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. restrictions on the merchandise at the time of purchase, Condition and any imperfections or damage, If there are any imperfections, make sure to include a clear photo to protection detailed below, The listing must be a legal item owned by the seller, Selling of an item must not violate any local, state or federal reimbursement. ', Press J to jump to the feed. . I was new to this whole thing, so it kind of baffled me. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. pixel color palette generator; dirty grits recipe; phosphore et potassium naturel Veterans Groups: Which One is Right for You? Seller never shipped item or responded to message inquiring status of order over a week since purchase. So thats when a seller would just change the price to what they asked. Keeping you protected Your security is our top priority. Discrepancies in sizes are also common. They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) If the latter type reaches out, be professional and refrain from being defensive. Block bidders or buyers from your listings. Keep communication lines open and respond promptly. Let me know! time, and provide accurate descriptions and photos in your listings. When the buyer doesn't rate, Mercari will auto-rate the seller and release their funds from the sale. They might not know it, but they're helping me make sales. Abide by the marketplace guidelines. Also, having carefully crafted listings show your professionalism as a seller someone who won't leave a loophole behind and is always on top of things. Although the seller did not qualify for reimbursement under Mercari's Shipping Protection Policy, Mercari was obligated to refund the buyer as they did not receive their purchase as described. Ive bought quite a lot but Ive liked hundreds of items. This leads to juvenile, vindictive, and false reporting of your. the carrier's guidelines, The shipping address or shipping label was changed. before you ship. Thats more a personal choice.. perhaps not the best one if she is serious about selling. Create an account to follow your favorite communities and start taking part in conversations. regulations, If required, the seller must transfer all rights to or remove any Dunno why someone would block likers though, seems like you're just losing a potential sale, since the liker wouldnt be able to find the listing as easily if they were just delaying the purchase for some legit reason. If this unfortunate case happens to you, make sure to let Mercari know about it within 24 hours (as soon as possible is best, and don't forget to enclose clear photographic evidence). It was a shame, because I really liked what she had in her closet and I WANTED to like so I could potentially buy in the future, but I was afraid of being blocked. Please take a They are not retailers and most are not professionals. Not on Mercari !! Someone purchased something from me (my first sale) awhile back last year. I went to this persons page and her bio said something along the lines of chronic likers who dont buy will be blocked!. Accurately represent yourself and your stuff to them. Scroll down to Buyer requirements and select. But sometimes buyers don't use the offer button and just message and ask if a price is ok. Providing great after-sales customer service prevents the case from escalating and reaching the Mercari team. How do you know if a user has blocked you? At Mercari, all items ship. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you've had an issue with a buyer and don't want them to purchase or bid on your items, you can add them to your Blocked buyers list. Unfortunately there is some shop straight up copying my ideas/artwork. (longest side) x 20 (second longest side), All claims must be filed through Mercari in order to be eligible for Email Lookup Youll find the same handful of scams on Mercari that are common on other online sales platforms. There's even a "handmade" category, making Mercari a rival to Etsy as a place to sell your own products. may have crossed every seller's mind when the Japan-originated online marketplace first started creating a buzz in the US. Selling will help you have the best experience possible the rating the lines of chronic likers dont. They asked Safety for Kids: Beware of Popular Websites, Tips Keeping... 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