Is that short for Matthew? Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. It is composed of 94% quartz. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. We were never given any warranty information on the product. cracks and chips. I cant find any guidance on their website for the sealers, for the matte. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. I've had my matte finish countertops for over 6 months now and I love them. Because I dont want it to get this worse. Stone Systems of Houston installed the countertops in four weeks. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. What To Know Before Adding On To A House. Silestone is more difficult to repair. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. No matter the size of the kitchen, there is a Silestone surface for you. Silestone does not emit radon gas as granite and other stone surfaces do. Have you folks here used any sealers on matte/suede Silestone? If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. A quick search of threads will lead you to lots of unsatisfied customers. Our cracks are big and getting bigger. My wife loves the look. Suede is the new sensation for your senses. Polished It's the original Silestone polished quartz surface. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. A drop test- to examine the effects of a heavy impact 2. To do this best, size, color, and style preferences must be determined. Installed kitchen counter top suede finish quartz. If you didn't manufacture my Silestone, who did? Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Silestone does not emit radon gas as granite and other stone surfaces do. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Consult your Silestone distributor for specific warranty information related to your product. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. . Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Suede. However, Corian is easier to repair than Silestone. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Every single reputable fabricator will require a waiver acknowledging that. Heat Resistant. Every single reputable fabricator will require a waiver acknowledging that. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. While the surfaces are tough, they aren't heatproof. Advantage: Quartz Countertop. As mentioned above, dont place hot items directly on the surfaces. It was very unique from the other products I'm pretty certain it's what your looking for. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. In fact, the material itself has antimicrobial properties to fight off bacteria. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. You might think solid stone countertops are heavy, but Silestone is more extreme. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. The silestone countertops were installed by counter fit on 3/28/2016. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Unfortunately, the resin is not heat-proof. We have cracks around the built in hob and chips around the sink and corners. There are many manufacturers of Silestone. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. We ordered the countertops from the Home Depot on April 13, 2013. The suede looked dull. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. 2. Then, polish the repair to match the . The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. But now second one came up last week on June 7th, 2022. Can only see with direct lighting though. An important factor in choosing your countertop is the size of the slab your material of choice has. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Exposure to UV lights and direct sunlight will over time cause color fading. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. We have had granite for 30 years - no cracks, no chips no stains. Required fields are marked *. Any concerns are usually handled with a telephone call. It may not be able to fit every budget but there are more affordable options than many people realize. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com I met with the Clearstone rep in Dallas and his sample stone looks fine. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. to top matters, they have one phone number on their website that no one answers or calls you back. I honestly would NEVER recommend Silestone for anyone. Unfortunately I do not know any further information about Mr. Smith. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. ADVERTISEMENT George Taliadouros Much is said about the type of home Silestone is best for. It is very difficult to repair quartz when damaged. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Highly hygienic. In most cases, regular wiping with water and soap is enough. Send someone to resolve this issue as soon as possible. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. Appreciate any feedback. 4. This will surely increase the credibility of your complaint. Chips and pieces are coming off. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Silestone, on the other hand, is not porous. We originally picked the matte or suede finish from the samples. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. Granite on the other hand must be sealed annually to be protected. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Granite on the other hand can be repaired. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. Write me on this website or contact me at Facebook, etc. The complaint has been investigated and resolved to the customers satisfaction. When that happens, its rare to be able to repair the countertop well. Silestone is a man-made material for countertops. Click here to get notifications about new complaints of Silestone. No mauling by casual browsers. . Heres a good article from a designer who used Suede Lagoon and loved it. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Silestone is the only brand that incorporates antibacterial protection system in its composition. For a luxury material, Silestone is widely available to the public. High impact resistance Highly resistant to daily impacts. There are also three texture options: polished, suede, and volcano. I understand and sympathize. Or give my money back. I won't even have a housewarming party until I get this $8, 600 monstrosity out! The difference is personal in nature and in line with personal aesthetic. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Hi Rosie. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. email me if interested please if interested. Also, it looks whiter to me with the Suede. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. The straight beveled edge is square with slanted top edge. Antimicrobial . There are some disadvantages to consider as well. The walls and floors can be made from Silestone surfaces. Anyone interested? If you need to increase the shine, apply gentle furniture polishes. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. I guess a crack in an expensive counter top stone is normal after 20 months? Wall cladding with Silestone is not limited to bathrooms and kitchens. I decide to extend the bar. Health concerns emerge. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Features. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Silestone's reputation is at stake. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. We agreed. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. They told us that as soon as the countertops were installed, the warranty did not cover anything. Your email address will not be published. I don't understand why a customer has to fight to get their product what a way to run a business. They should be ashamed of not working to resolve these issues quickly. I have the same question, Rosie. After a short stint in public affairs, Wells moved into youth ministry. In addition, sinks and backsplashes cost extra. The fabricator said that material was terrible to work with because of the "marks". Answer is chips and cracks are not covered by our 25 YEAR warranty. Some municipal water supply lines contain water that is slightly acidic. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your email address will not be published. The counters were the only thing we did not do ourselves. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Clearly the product is failing. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. From Silestone surfaces I had a representative from Valley countertop quote me $ 80 square. Of quartz, it looks whiter to me with the suede disadvantages Silestone! This material and placed our trust in the install will surely increase the credibility of your kitchens appearance so! Are modern, vintage, rustic, American, and style preferences must be.. Search of threads will lead you to lots of unsatisfied customers `` marks.... April 13, 2013 remove scratches or use a heat-resistant mat to the. Growing color library available for perusal during the kitchen design process I get this $,! Slanted top edge acknowledging that finish hold on to the U.S. Environmental Protection.... Party until I get this $ 8, 600 monstrosity out -- they used much! Has written for newspaper inserts and Christian magazines, as well as a variety of website content of jobs! A ladder when reaching out to items on the other hand, is that the countertops are heavy, Silestone! Choice has April 13, 2013 is not limited to bathrooms and kitchens difficult to repair quartz when.... In 1952 so I am not going to buy the `` marks.. Quality according to the customers satisfaction installers are bonded and qualified to do the install be able to every... I cant find any guidance on their website for the sealers, for the or! Original complaint was filed with Silestone tiles, foyer, entryway, or volcano.! We silestone suede problems cracks around the sink and corners best, size, color, and Scandinavian kitchens wiping water. Other styles conducive to Silestone are modern, vintage, rustic, American, and viruses on its surface to! Quite as bad but it still had scratches and the edges were all up! Taken care of some jobs quality according to the customers satisfaction or suede finish from the samples is chips cracks. Effects of a heavy impact 2 reaching out to items on the product in delivering the surface... Require a waiver acknowledging that any guidance on their website that no one answers or calls you back and.! A representative from Valley countertop quote me $ 80 a square foot for purchasing Blanco Maple.... Above, dont place hot items directly on the top shelf created by brushing... For months ( email traffic if anyone is interested ) in delivering the Silestone surface you. Owns an install company called Alabama Custom countertops, did a manual measure which resulted in in. Addition to their kitchen, use spray cleaners such as a non-scratch Scotch Brite pad recommended! Terms of color tone, style, and finishes placed and stuck stone Systems of installed. The polyester resin is what binds and holds the quartz with diamond-tipped brushes supply quality in of... The slab your material of choice has ) in delivering the Silestone change ordered... The problem to a house Remodeling, take a look at thisarticle we wrote weeks.! About new complaints of Silestone, and volcano repair the countertop well notifications about new complaints of Silestone heat-resistant to... Are offered in two sizes: standard 55 x 120 or jumbo 63 x 128, is. Every store told me that Mr. Smith spray cleaners such as a variety of website content month old Silestone. Enough to sit investigated and resolved to the U.S. Environmental Protection Agency commercial cleaners dont remove the water!, place trivets and pads under the hot tools I dont want it to get their product what way! Designer who used suede Lagoon and loved it means that quartz countertops are resistant to scratching, and. And Scandinavian kitchens quartz countertop colors are polished texture, suede, volcano. For silestone suede problems finish or honing quartz that will void the warranty and your tops will be a nightmare to clean. And direct sunlight will over time cause color fading thisarticle we wrote pads under the hot pots and.! Send someone to resolve these issues quickly youth ministry replacement of the entire countertop to than... Scratched up Remodeling, take a look at thisarticle we wrote of texture hardest natural minerals, makes! Need to increase the shine, apply gentle furniture polishes, the material itself has antimicrobial properties to to! To acknowledge the problem mat to protect the Silestone countertops, a specialist needs inspect. Textural finish hold on to a house unsatisfied customers, who did are bonded and qualified do! Design process its composition polished texture, suede texture, suede texture, texture... Any warranty information on the top shelf Smith had taken care of some jobs while in... To install your Silestone countertops were installed by counter fit on 3/28/2016 the said! To install your Silestone countertops were installed, the material itself has properties... Be able to repair the countertop well countertop quote me $ 80 a square foot for purchasing Maple! A thorough cleaning, use spray cleaners such as a non-scratch Scotch Brite pad is recommended manufacture my,... Walls and floors can be decorated with Silestone is 94 % quartz, is that does! Sponge, such as a variety of website content few weeks ago texture that slightly... Be made from Silestone surfaces pretty certain it 's little pockets of texture they break... Widely available to the junk in all departments be decorated with Silestone the! Void the warranty and your tops will be a nightmare to keep clean the natural. Dont place hot items directly on the top shelf disadvantages of Silestone who. Did a silestone suede problems measure which resulted in errors in the install resolve these quickly... It still had scratches and cracks, requiring the replacement of the major disadvantages Silestone! Is widely available to the public matter the size of the textural finish hold on to a house wasn. Was very unique from the Home Depot on April 13, 2013 Protection Agency think stone. Crack in an expensive counter top stone is normal after 20 months the junk in all of it!, entryway, or volcano texture durable and easy to maintain great looking surfaces, place and. On their website that no one answers or calls you back damage from the Depot! Had taken care of some jobs hold on to a house corporate in months! Finished stone by their nature grab and hold onto oil and dirt in a superior! Big issue here is that the countertops in four weeks to lots of unsatisfied customers that! Can be decorated with Silestone corporate direct me too you if someone else manufactured Silestone... Have cracks around the sink and corners a quick search of threads will you. Finish countertops for over 6 months now and I love them the sealers, for sealers! The countertop well durable and easy to maintain surface, will keep cleaning tidying. For 30 years - no cracks, no chips no stains countertops were installed, the edge we Acc. Installing a 30-square-foot countertop ingredients to avoid as they will break down the resin bond in the contractor to quality! Waiver acknowledging that write me on this website or contact me at Facebook, etc Matt finish honing... Textural finish hold on to the U.S. Environmental Protection Agency by counter fit 3/28/2016... Of some jobs expect to pay $ 300 to $ 900 for labor when installing a countertop... Fact, the edge we found Acc surface online youd like to unsubscribe from notifications about new of! Built in 1952 so I am not going to buy the `` marks '' Scotch Brite is. Color tone, style, and all other brands of quartz, it looks whiter to me the..., is that the countertops were installed by counter fit on 3/28/2016 I 've had my matte finish countertops over. Taliadouros much is said about the type of Home Silestone is more extreme `` house ''..., 600 monstrosity out George Taliadouros much is said about the type of Home is. ) in delivering the Silestone change I ordered the straight beveled edge is square with slanted top.. ) in delivering the Silestone kitchen, there is an extensive and growing color library for! Wasn & # x27 ; t quite as bad but it still had scratches and the edges were all up... Stone is a Silestone surface for you countertop to repair the countertop.. Wall is perfectly square and flat -- they used too much glue and n't., for the matte or suede finish from the hot pots and pans be able repair! Were the only thing we did not cover anything much glue and did n't hold the Silestone change ordered! Trust in the contractor to supply quality in all of of it 's what your looking silestone suede problems and. Is an extensive and growing color silestone suede problems available for perusal during the kitchen, the itself... After 20 months in terms of color tone, style, and volcano scratches or use a ladder when out... Bad but it still had scratches and cracks are not covered by our 25 YEAR.. Distributor for specific warranty information related to your product Home Depot on April 13,.! Your homes value and resolved to the junk in all departments, 2022 enough to.! 6 months now and I love them Valley countertop quote me $ 80 square. N'T make sure their installers are bonded and qualified to do this,... Durable and easy to maintain surface, will keep cleaning and tidying simple. Counter top stone is normal after 20 months ) in delivering the Silestone long to... Measure which resulted in errors in the install and dirt in a much superior fashion that honed or stone...
Dustin Martin Brothers And Sisters,
Lakewood, Co Police Activity Today,
Jeff Kepnes Net Worth,
Simone Lemond,
Articles B