Was told company will warranty item for life. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Not this customer service person. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Thus, you can purchase at any lazy boy furniture near me. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" The one I got is alright. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. 10 weeks out and still no furniture. He assured me that Michael would get credited with the sale. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. Shame on you lazy but heads. If I had to do this over, I would go somewhere else as their customer service is extremely poor. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! The salesman stated he used to work at the La-Z-Boy store! I could not find contact info online. It was hard to let it go since other than that flaw it was beautiful. In this case not so with La-Z-Boy. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. I wish this kind of customer service would be found everywhere I need to shop. Really?? In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. $2600 chair that has been broken as much as it has worked. We have been trying to get them to put the pieces together for months. That's not to say today's Flex Steel recliners are the same quality unfortunately. Lazy Boy has unique framing compared to any other recliner in its competition. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. 30% off is a scam to get you in the store. If they really cared they would resolve the long wait times. The last 2 in that list in particular are what confuse me though. She made it clean efficient and easy. I appreciated his attitude and professionalism. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Wonderful service! Would highly recommend Lazy Boy. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Once received I was to call for service. Otherwise, we were going to go elsewhere. The repair tech looked at it and said that is how it is supposed to be and left. recliner that can be placed any closer than 8 from the wall. Sure enough they did. So, the moral to the story? There were several quality pieces in the store. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. It also prevents us from using a coffee table. We still prefer Lazyboy. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. Poor workmanship incomplete and stained. Checked with furniture store who said we had to pay to get it restuffed. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. Unbelievable! No call. Think about it before you buy at this store. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. The salesman I dealt with gave me recommendations based on my needs. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. (Wow, real leather on a sofa is not cheap! We've had several Lazyboys and the quality has been good. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. I was complaining about a structural issue. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. Patty is the kind of salesperson any store should have. We try our best to keep things fair and balanced. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. The store was clean and organized. I called after 8 weeks and told it would be delivered in 2 weeks. Biscuit-style back with matching legrest. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. When searching for quality reclining furniture for your home, one of the best brands to consider is Southern Motion. Store had a great collection, helpful, yet no pressure sales people. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. Once I got through to her she jumped right on the problem and made it right. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. Poor quality leather processing is what I am finding out is the cause. Very happy with our purchase, I purchased a sofa and a chair and a half. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Noticed Arm Crooked. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Padded rolled arms. Customer No Service. The chair is still functioning properly and was delivered at the bitter end of the delivery window. We went home and thought about what we wanted to do. I bought a $1200 rocker recliner a little over 1 year ago. Delivery is awful, and the quality is terrible when it arrives. Really close to food and shopping. We bought 2 recliners. Needless to say, we won't risk making another La-Z-boy purchase. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Now date for delivery has been moved to Feb 2023. The controller isn`t working. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. Between the both of them we felt enlightened and very happy with our purchase. Thank you! Patty is friendly, helpful, and not pushy. Furniture delived on time, and everything great. Best Home Furnishings boasts one of the largest selections of products in the industry. We got our own handyman. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Their customer service has been great with 2 chairs my DIL purchased. I didn't think so much about it at the time, but I wish I had. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. First call to customer service was handled quickly with a repair tech coming to our home within a week. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. Great experience. Great service and the best customer service from patty. For the price of the furniture, this is simply unacceptable. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. BUYER BEWARE! Ask for Joe Mota when you go in, he was outstanding. The frames on 2 pieces of our sectional couch cracked within a few weeks. Very impressed with customer service today! Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Very helpful and triple checked measurements. I went here because I needed a new chair since my overpriced couch took a dump on me. Wishing you the best of luck in resolving the problems. Have had for around 3 months now, still love it. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. However recently Kelly went above and beyond the call. Old school enthusiasts will enjoy this recliner. Kelly saw us and left her meeting. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. The buying portion was the easy part. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. They have a one-year warranty on their leather. THIS IS A WARNING TOFURNITURE BUYERS. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Bought sofa and love seat. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Put it all back together with JB Weld, metal zip ties and hose clamps. It is now almost 3 months and still no part. Some models now have built-in drink holders. His incredible service doesn't stop there. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. We started at this La-Z-Boy location, with no intention to buy that day. Mom was so tired and he made our shopping experience so pleasant. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. Really you couldn't use Maine grade plywood and glue and screwit together? Never again will we buy from this company. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. 10% off only. Mine is a Lazyboy20 years old and on it's second fabric cover. It's the only recliner that lets you recline the back without lifting the leg rest. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. If you stop in ask for Joe, he was awesome! It arrived as a grey suede chair. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Just bought a couch and love seat here. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. I was told that they would call me to schedule a time. Rocks and reclines for total comfort. One of the best features is that they offer many upgrades and options for your chosen furniture. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. I will remember him the next time I am in the market for furniture. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. He and his wife never really used it. I have purchased two more chairs and expect delivery soon. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. No one could answer me. Thank you! One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. The new chair is modern and comfortable of course. Funny, we've never had that problem the 20 yrs. We have two Lazyboy recliners. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. We received a partial delivery. Just have heard that they are not as good as they use to be? Our children are gone, and if it does get rumpled with grandchildrenI'm happy! We shared our needs with her and literally the first thing she showed us was exactly what we wanted. I was told that they would call around 5pm for next-day delivery. La-Z-Boy Inc. (pronounced "lazy boy") is an American furniture manufacturer based in Monroe, Michigan, United States, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. Very professional and friendly service, he even sent. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Thought Chair Should Be Replaced - Refused. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Thanks Joe! Production may have been expedited, but delivery certainly was not! This allows you to get a great deal on furniture year-round. My wife has been in tears. Second purchase was a sofa that the padding wore down to the frame in only three years! He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. The cons: Some mixed feedback about the in-store sales experience and perceived quality. We had an awful time with Lazyboy recliners and would not buy them again. Product Specs Type: Traditional Upright dimensions: 37.5. 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